New reviews dashboard, real-time email sending and snow mode ☃️
The December round-up is here and it’s full of powerful features with a sprinkle of festive fun! Let’s start with the best…
WiFi login snow mode 🌨
You can now add a sprinkle of snow to your WiFi login. It will show on all pages and give your guests a little bit of festive spirit!
To add this, simply head to step 1 of your 5-step setup and click the “Enable Christmas Mode 🎅” checkbox.
That’s it! Snow is falling 🎶
New reviews dashboard
We’ve given the reviews dashboard a big makeover to make it slicker, faster and easier to digest. It makes it easier than ever to get a birds-eye view of your online reputation while being able to dive deep into individual customer experiences.
Filter your reviews
You can now filter through all of your historical reviews.
- List all Beambox deflected negative reviews and follow up with the guests
- Find published negative reviews so that you can find room for improvement
Need a walkthrough? 👉 Read the help article.
Export your reviews
Want to keep a copy of your reputation? Now you can!
Export all of your reviews to CSV in one click. Here’s how 👉 Read the help article.
Real-time email sending
If you are familiar with Interactions, you’ll know how powerful they are when it comes to nurturing guest loyalty with automated email engagement.
Now, they’re even more powerful with real-time email sending. This means that instead of having hourly or daily triggers, you can send emails immediately when the guest matches your criteria.
- Welcome new guests as soon as they log in 👋
- Send a discount incentive on a guests 10th visit 🥰
- Wish a guest Happy Birthday 🥳
Email verification modes
As you know, we’re a bit unique when it comes to verifying emails when your guests sign in for the first time. We don’t send emails to guests asking them to click a link. That causes problems and adds too much friction.
Instead, we built an algorithm that tests the email for deliverability and probability of authenticity. It provides a brilliant balance between guest experience and data quality.
We’re taking that a step further, with different modes that give you more fine-tuned control over how you verify emails.
- Off This one’s self-explanatory!
- Relaxed We will only verify with mailbox providers who we know to provide reliable results. This includes the most common email providers.
- Strict All emails are required to pass through our verification.
Here’s what is in the pipeline and coming soon 👇
- Built-in SMS sending: You’ll be able to send SMS messages directly from Interactions, enabling more powerful engagement.
- WiFi login localisation: Have customers from different countries? Localise your WiFi login to provide a better experience.
- Beambox Account API: For the techies, we’ll be releasing an API that gives you programmatic access to your Beambox account.