Online Reviews
Online Reviews: The Key to Improving Your Business
Automatically ask your customers to leave a review after they visit your venue for the first time.
Online Reviews
Online reviews are more important than ever as potential customers turn to reviews in their decision-making process. If you're offering a product or service, customer feedback makes all the difference in making a sale. In a 2021 report , PowerReviews found that 99.9% of customers read reviews when shopping online.
Not only do reviews help consumers make buying decisions, but they help companies like yours, too. Here's how:
The bottom line is that consumers trust online reviews wholeheartedly. Therefore, detailed, well-written, accurate and unbiased reviews are also essential to your business.
If you’re wondering how to get more online reviews, Beambox has the solution. You can set up your Beambox account to request reviews or feedback once your customers sign into your free guest WiFi. Our rating system creates customer ease and allows you to see your reviews in one centralized place. Choose an online customer review template. With our custom email triggers, you decide when your customers receive their rating email.
There are several helpful third-party review websites and apps. It's incredibly time-consuming to filter through Google, Yelp, and other online review sites. However, with Beambox, you can manage everything in one easy to use platform.
We automatically sync with your review pages hourly, providing a well-organized, bird's-eye view of your online reputation from one dashboard. We can even gather your Facebook reviews by syncing with your FB social media account. Our rating filters feature allows you to refine based on star rating. See each new positive review that’s been published to your review sites and see any negative reviews that have been deflected from being posted online.
Use Beambox Interactions to automatically prompt your guests for a rating after their first visit. If you receive a 4- or 5-star rating from shoppers or customers, Beambox automatically publishes the review. Additionally, Beambox prompts your customers to leave their feedback on the review site of their choice. These include TripAdvisor, Yelp, Google Reviews, and Facebook reviews. You can keep track of all your published positive reviews from your dashboard.
We'll deflect their experience with an internal feedback form if they rate it three stars or less. Your customer can leave service or product reviews so you know what went wrong.
Negative online reviews benefit no one. Often, negative reviews are undeserved. So, if a guest leaves a rating of 3 stars or less, we'll deflect it. Instead, the guest can leave internal feedback. This allows you to go right to the source to work with them to solve their problem. It’s one of the many ways you create a trustworthy, lasting relationship with your clients and customers.
Our deflection feature also helps control negative fake reviews and bad ratings. This feature enables you to promptly handle a negative review (or any other review). Last, it allows you to post more online reviews exactly where they need to go.
Your online reputation is a testament to the quality of your business. Key performance indicators like average review score and rate of new reviews offer peace of mind about improving online reviews. Beambox helps you stay on top with a clear, concise, and thorough view of your ratings and their impact on your brand.
See what most consumers say and see how your online reputation is trending with a bird’s eye view of your online reviews.
Automatically ask new customers and guests to leave a review or rating after they visit your venue.
Decide when your guests can leave a review for your product or service.
Stop negative reviews from going public with an internal feedback form.
See what most consumers say and see how your online reputation is trending with a bird’s eye view of your online reviews.
Automatically ask new customers and guests to leave a review or rating after they visit your venue.
Decide when your guests can leave a review for your product or service.
Stop negative reviews from going public with an internal feedback form.
Here are real customers sharing why they are one of thousands of forward-thinking businesses that rely on Beambox.
Sep 5, 2023
I've noticed that they get how complicated negative reviews can be. They recognize that such reviews can occasionally be unfair and unproductive for all parties involved. Instead of allowing those reviews to stand, they offer visitors the option to provide internal feedback. This way, I can directly address their concerns and work towards resolving any issues. It's a thoughtful approach that benefits both our reputation and our guests' experience.
Date of experience: Sep 5, 2023
Verified
May 16, 2023
I honestly can't believe how this turned my family's business around. We've struggled in the past few years due to not only Covid but just more negative online reviews. We weren't sure how to improve our customer experience, limit bad reviews, and gain more customers until we found out about Beambox. We immediately tried it out and ever since it's become a part of our business. If you're unsure about trying it out, give their free trial a shot and I'm sure you'll be satisfied with the results.
Date of experience: August 16, 2022
Verified
Aug 13, 2023
I'm truly impressed with Beambox's features! Their automatic rating emails sent after guests' first visits have been a game-changer. Plus, the ability to showcase positive reviews on our online platforms while addressing negative feedback through an internal form is fantastic. Beambox has empowered us to manage our reputation effectively.
Date of experience: April 06, 2023
Verified