We automatically sync with your review pages every day, giving you a bird-eye view of your online reputation from one dashboard. Track new positive reviews and communicate with deflected reviews all in one place.
Use Interactions to automatically prompt your guests for a rating after their first visit. If they rate 4 or 5 stars, it gets published. If they rate 3 stars or less, we'll deflect it with an internal feedback form.
When a guest rates 4 or 5 stars, their feedback will be automatically pushed to your TripAdvisor, Facebook or Google review pages. You can keep track of all your published positive reviews from your dashboard.
A negative review benefits no-one and can often be undeserved, so if a guest leaves a rating of 3 stars or less, we'll deflect it. Instead, the guest can leave internal feedback and you can contact them to solve their problems.
Your online reputation is a testament to the quality of your venue, with key performance indicators such as average review score and rate of new reviews giving you peace of mind on your reputations improvements.