When a hard-hitting review gets published it's hard to hold back. Take a breather and read this guide on handling it without losing your cool.

Some hospitality operators' approaches to TripAdvisor have to be read to be believed. Here are our top picks for the worst TripAdvisor responses of 2019.

Loyalty programs are a powerful weapon in any small businesses marketing arsenal. Here's the science behind why they work.

Consumers don't find local businesses like they used to. With word of mouth dropping and social discovery surging, is your business in the line of sight of todays consumers?

Did you know a one-star increase in average customer reviews could result in a 5-9% revenue uplift?

87% of diners have picked a restaurant based on its online reviews, here's how you can grow your online reviews on autopilot.