Hospitality Thank You Notes: Your Complete Guide

Customers 9 minute read 29th July 2022

A little thank you can go a long way, especially in the hospitality business. If you’ve just hosted a client for some time and believe they enjoyed the experience, why not send them a small and simple note to give thanks?

After all, you’d want the client to remember you if ever they came back. Hospitality thank you notes can also be a great way of boosting your reputation in the client’s mind.

That way, when their friends and family ask how the experience was, then they will say great things about your business and recommend it to others.

This can increase your customer base, recognition, and overall reputation. So, why not try it out yourself?

Hospitality notes can be pretty difficult; we completely understand that. But since they can be such a great way of boosting customer experience, we’ve decided to write a complete informative guide to hospitality thank you notes.

Keep reading to learn what these notes are, why you should send one to clients, and how to write your very own thank you note for clients! ## What Is a Hospitality Thank You Note? Hospitality thank you notes are just that: a thank you note. These are tiny messages you can send to guests after they stay in your Airbnb or hotel.

In fact, these notes aren’t just for hotels.

Just about any business can use these notes to really connect with their customers and form long-lasting connections.

For example, if you own a restaurant, you can send guests a small thank you email for dining in your space, which will leave an impression.

Another example is for businesses that deal with different clients. You can send clients a thank you note for choosing your business as a provider, which can excite them for your collaborations in the future.

Even guests and customers send thank you notes. It’s a simple and personal way of expressing your gratitude and extending your courtesy to your guests, hosts, or customers.

And if you own a business, you might want to consider forwarding your clients these notes. ## Why Leave a Thank You Note? Studies show that 88% of people are more confident in doing business with establishments that really connect with customers and a great way to connect with your customers is to leave a simple, yet heartfelt thank you note that shows them you remember them and appreciate them choosing your business.


This applies to just about any professional field. For example, if you received an email from a hotel you stayed at thanking you for being good guests, wouldn’t you start to see that hotel in a better light?

Or, what if you hired a company to design your bar, and the designer sent you a personal email that describes how thrilled and excited they are to start working on a project. Wouldn’t that give you more confidence that the company can handle your needs?

You see, a simple thank you goes a long way. Gratitude is something that can have a huge impact on your personal life, the workplace, and even your reputation among your customer base.

You want your customers to remember your business, and there’s no better way of doing that than by sending a simple thank you note after they visit your space. ## How Do I Write a Hospitality Thank You Note? If you’ve never sent a hospitality thank you note before, don’t worry, this isn’t uncommon. When you write your first batch of thank you notes, you might have a hard time figuring out what exactly to put in it.

After all, studies show that some people are more likely to express gratitude than others [], so sending a thank you note may not feel that natural for you.


However, we’ve compiled a list of very useful tips that you can use when writing a hospitality thank you note. This gives you a great place to start thanking guests and clients, and eventually, you’ll be able to write your own notes without any help.

But before that time comes, we recommend checking out this guide: ### Ask Why You’re Thankful Firstly, you need to ask why you’re thankful. Take a look back at your experience with the client.

If you run a hotel, try and remember the things they did that you felt were very nice, as this is usually something you can thank them for. Or, if you’re a freelancer sending a note to a client, then asking why you’re thankful for the opportunity will give you a lot of things to put in the note.

When in doubt, you can start by writing a journal. This can help you figure out what you’re thankful for and even be good practice for yourself.

The simple thought of thinking about gratitude can increase personal happiness by up to 10%, which doesn’t relate directly to business, but is still a great plus.


Mention Specific Examples

When you actually get to writing the note, don’t hesitate to mention specific events that happened.

For example, if there was a certain way you remember the guests treating the staff, you can mention that so they know the note is personal. ### Don’t Be Scared to Say Thank You Again There’s nothing wrong with saying thank you twice. Giving thanks can make you happier, but it also shows your clients and guests that you are truly grateful for the opportunity.

This allows them to have more confidence in you and how you conduct your business. That way, there’s a higher chance that they’ll come back or refer friends to you. ### Use a Warm Closing When capping off your letter, keep it warm and friendly. While you want to keep the professional barrier, you want your guests to know that you’re speaking the truth and really appreciate them.

A closing is a great way to show sincerity, so don’t forget to put some extra thought into the closing before sending off the thank you note. ## Beambox: A New Way to Send Thank You Notes Sending hospitality thank you notes can be tough. But once you figure out the best way to write them, sending them will be much easier with Beambox.

With Beambox, you can get your customer’s email whenever they connect to your Wi-Fi, which allows you to send direct emails to them after they leave the premises.

On top of that, Beambox provides a secure connection for guests, which means that both parties can benefit from it.

So, if you’re looking to show your customers that you’re grateful for their stay and for choosing your business, don’t be afraid to go the extra mile with a thank you note.

You never know, it might just be the way to keep them as customers for a long time coming!

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