How To Manage a Restaurant - The Ingredient for Success

Marketing 20 minute read 24th May 2023

Management seems easy for those who believe it involves lecturing the restaurant staff, greeting customers and checking the books. However, it is much more than these ordinary activities. A survey found 60% of restaurants fail in their first year because the owner doesn’t know how to manage a restaurant.

In the restaurant business, the first impression is the last. If the manager doesn’t know how to manage a restaurant, then advertisement alone will not increase sales. So, other restaurant management techniques should be adopted instead of gambling money on attractive advertisements.

If you are starting a small restaurant or looking to expand, this guide is what you need. You will learn restaurant management tips, techniques and strategies to help you manage a restaurant.

What Is the Daily Routine of a Restaurant Manager?

how to manage a restaurant 1

As a restaurant manager, your main duties and responsibilities revolve around the activities that ensure the smooth running of the restaurant. Here is a list of some of the daily routines of a restaurant manager:

  • Recruiting and managing restaurant staff
  • Training employees
  • Inventory management
  • Tending to customer needs and wants
  • Marketing
  • Restaurant financial transactions
  • Supervising various department operations

The duties of a restaurant manager may seem daunting, but with the appropriate managerial skills, one can effortlessly take on this role.

How To Manage a Restaurant Business Successfully?

how to manage a restaurant 2

You need to go above and beyond to figure out how to manage a restaurant business successfully.

Tackling the daily routines successfully and in a timely manner is not enough to make it into the “good management” category.

Good management at a restaurant involves effective communication with staff and customers. As well as maintaining a positive work environment, ensuring high-quality food and service, and consistently meeting financial goals. Additionally, a good manager should be able to adapt to changes and implement new strategies to improve the restaurant’s success.

4 Character Traits Every Manager Needs

You may be doing something wrong if your business is not running effectively. Before diving into the techniques of how to manage a restaurant, it is important to understand what you are doing.

When it comes to effective restaurant management, no guidebook is available. However, there are four traits that you must have or need to develop in the restaurant management field.

#1 Trait: People-Oriented Leadership

You need to understand how to manage a restaurant by learning to deal with people. In this case, your people are your restaurant staff. Ask yourself:

  • How do the employees in question feel?
  • How can I be a good restaurant supervisor?

One of the challenges a restaurant manager regularly deals with is high employee turnover. If you can’t retain your employees, you will spend most of your time recruiting and training new staff.

One way to prevent staff turnover is to make your employees feel valued by being considerate of them. Many restaurant managers turn a blind eye to their employees and make them work to the bone as enslaved people. Remember, you are paying them for their services.

It is essential to listen to their needs and understand their working environment. Keep an eye on their moods and stress levels. Make sure that they don’t burn out. If tensions are rising, step in to soothe the situation. Training waiters on how to deal with rude and difficult customers is important. This will help them expect the unexpected.

You also need to visit the kitchen to watch your chefs. They usually work under pressure, especially during rush hours. Ensuring that they can perform their duties to the fullest is extremely important. You need to be patient and watch the food they are preparing. In a polite manner, point out that their dish lacks the restaurant’s standard.

Remember, your employees are looking to you for guidance and help. So, it is best to work with your employees instead of making them work under you.

Trait #2: Actively Involved

Being actively involved in restaurant operations is crucial. You can’t leave everything in the hands of your staff. They may do their best, but your involvement is necessary. Why? They may not know how to manage a restaurant. Their expertise may be limited to the department they are working in. You can delegate work but must constantly receive updates on how every department runs and supervise where necessary.

Visit every department and get an understanding of how it is operating. You will gain more experience by being actively involved and being able to make prompt decisions.

Trait #3: Adaptive To Changes

Growth is an essential factor in restaurant management. Growth doesn’t mean expanding the business by opening a chain of restaurants. In the sense of how to manage a restaurant, it means keeping up with how the market is changing. Many managers follow the traditional way of running a restaurant and don’t want to step out of their comfort zone. This is a problem in today’s world.

Some restaurants cannot prosper because they have not updated their management techniques. So, you need to grow and steer your restaurant in line with today’s market trends. If you are unwilling to grow, this will have a negative impact on how you manage your restaurant.

Do your due diligence and implement new strategies one step at a time. See the outcome of your efforts and their effect on the restaurant.

Whenever you decide to implement something new, you must make a strategy and assess the potential risks and benefits. Rushing into changes without proper planning can lead to unintended consequences and further unfavorable impacts on your restaurant management. Take the time to carefully consider your options and make informed decisions for the long-term success of your business. It is always a good idea to create a workflow.

Trait #4: Time Management

This is a crucial skill that every manager needs to learn. Prioritizing tasks and accomplishing goals within a given time frame is essential. If time management is not your strong suit, this is a skill you need to focus significantly on. Otherwise, you will not be able to understand how to manage a restaurant.

As a restaurant manager, you need to oversee various operations. If you can’t handle certain problems in a timely manner, the smooth running of your restaurant will start to break down. You will be running everywhere, juggling multiple tasks and burning yourself out.

You need to create a time management method to schedule your day effectively. This involves prioritizing tasks and delegating responsibilities. This will help you stay organized and focused, ensuring your restaurant runs smoothly and efficiently.

How To Manage a Restaurant Effectively Using These 7 Strategies

### Strategy #1 on How To Manage a Restaurant: Review the Menu Make it a habit to review the menu regularly. See what other offers you can make that will attract customers. Chef’s recommendations and seasonal items bring in more customers as they can try something new.

Make a list of your less popular food items on the menu. See what can be done to boost sales or if it would be profitable to stop serving the dish.

You should also understand how to calculate the food costs. As a restaurant manager, you need to determine the profitability and cost of each food item. You will need the assistance of the head chef, so don’t be shy about asking for help.

Strategy #2 on How To Manage a Restaurant: Inspect the Food Quality

Randomly order dishes to ensure that the food served is up to par. You must ensure that the food tastes good, is served in a reasonable portion, is worth the money and looks attractive. Every dish must be beautifully presented to be Instagram-worthy. A dish may end up on some food bloggers’ Instagram or Facebook, which will promote your restaurant.

Apart from food presentation, you must also ensure food safety. You need to pay attention to the quality of ingredients and storage practices to prevent foodborne illnesses. Training your staff on proper food handling procedures is crucial for maintaining a safe and healthy customer environment.

Strategy #3 on How To Manage a Restaurant: Delegating Work

If you don’t know how to manage a restaurant alone, you may need a helping hand. This involves delegating work to department managers. You will not be overwhelmed with work, and the staff will have more than one person to look up to. This will result in the restaurant running effectively, orders pouring in, quality food being presented, and customers leaving 5-star feedback.

Strategy #4 on How To Manage a Restaurant: Use Social Media

Reduce your advertising costs by leveraging the power of social media to gain more customers and grow your business. Facebook and Instagram are the two top social media platforms that many rushes towards to discover more about a restaurant. Posting images of dishes, publishing the menu and posting new deals and promotions is a free way to advertise your restaurant.

Strategy #5 on How To Manage a Restaurant: Review Customer Feedback

Keep an eye on customer feedback. This involves going through the comment cards and reading the restaurant reviews online. See what customers are saying about you, ask them what went wrong and get ideas on how to improve your business. 60% of diners look at online reviews before visiting a restaurant.

Strategy #6 on How to manage a restaurant: Invest in Tech

Investing in technology reduces the stress of management and helps improve the customer experience. If you are wondering how to manage a restaurant using technology, here are some ideas to help you get started.

Using technology such as online reservation systems and mobile ordering, you can enhance your customers’ dining experience and grow your business. Additionally, implementing a digital menu and payment system can improve efficiency and reduce customer wait times.

Technology can also help with inventory management, scheduling staff, and tracking sales data to make informed business decisions. Embracing technology can give your restaurant a competitive edge in today’s market.

With the right technology, restaurant management can become more streamlined and effective while providing a better experience.

Strategy #7 on How To Manage a Restaurant: Increase Employee Motivation

how to manage a restaurant 3

According to a survey, restaurants have a high staff turnover rate of approximately 75%. To prevent this situation from arising in your restaurant, make sure that your staff feels valued. Here are some tips to keep your employees happy and motivated:

  • Offer them a competitive salary.
  • Provide opportunities for growth and development through various training programs. No one wants to be a waiter forever.
  • Encourage open communication and feedback.
  • Create a positive and safe working environment.
  • Have an employee of the month program.
  • Give free meals and consider offering the best dishes on the menu on a special occasion.

How To Manage a Restaurant: Small and Large Businesses

There are two types of restaurant management you should be aware of:

  • small scale restaurants
  • large or multiple restaurants

large or multiple restaurants The main distinction between these two types is the size of the management strategy that must be implemented.

How To Manage a Small Restaurant Business

Managing a small restaurant business requires a more hands-on approach. It has a personal touch compared to a large restaurant. You are present and actively involved every day in the running of the business. How to manage a small restaurant business may require you to implement all of the strategies explained above. You can also implement special ideas to promote your business.

How To Manage a Small Restaurant Business

Managing a small restaurant business requires a more hands-on approach. It has a personal touch compared to a large restaurant. You are present and actively involved every day in the running of the business. How to manage a small restaurant business may require you to implement all of the strategies explained above. You can also implement special ideas to promote your business.

How To Manage Multiple Restaurants

Managing multiple restaurants requires a more structured and organized management system to ensure consistency and efficiency across all locations. You cannot dedicate time to just one restaurant. You must ensure that all of your restaurants are working at full capacity.

How to manage a restaurant on a large scale usually involves checking online reviews, implementing correct strategies and checking the books. You must hire professional managers with the necessary leadership traits and are experienced enough to implement the required strategies. You need to understand how to manage multiple restaurants properly. If the manager cannot run the business solely, you must step in or hire someone else.

What Is the Time Management Method?

Are you looking for a time management cheat sheet to help you get through the day? Well, there isn’t one, but there are many helpful tips that you can use to invent your method.

Here is a time management method you can adopt to help you figure out how to manage a restaurant.

7 steps to time management:

  • Before leaving for the day, note down the tasks you need to follow up on the next day.
  • Review your schedule, yesterday’s noted tasks, and other things that demand your attention when you arrive.
  • Prioritize work from small to large or major to less than normal.
  • Begin with the tasks that can be accomplished quickly, such as reviewing reports, answering emails, etc.
  • Delegate some of the responsibilities to your restaurant staff and ensure they understand what they must do.
  • Delay tasks or shift them to the next day if they don’t require immediate attention.
  • Review your work, the tasks completed and those that still need to be done.

You must implement the correct strategies to manage a restaurant and ensure its success effectively. Learn more and start growing your business today to increase the profitability and sustainability of your restaurant.

Get Started With Free WiFi Marketing

Beambox helps businesses like yours grow with data capture, marketing automation and reputation management.

Sign up for 30 days free

Grow your business and customer loyalty with guest WiFi!

Related posts