Quick text responses are heaven-sent for anyone in a rush. And you know, business owners, we are constantly on the run, dealing with communication at difficult times. Having the option to reject a call but send a message is a great way to explain your absence. It helps to keep customers sweet.
These quick responses are auto-reply messages that you can use for snappy communication. You can use it to communicate opening hours, busy lines, or any other genuine reason you’re away from the phones. Declining a call doesn’t mean you have to remove all possibility of communicating that instant. Besides, it’s a more personal touch than an answer phone message.
In this guide, we’ll introduce you to the world of quick text messages. You’ll get a thorough definition (we want your understanding to be rock solid), how-to’s, an insight into benefits, and samples.
In as little as five minutes, you’ll have all the tools to launch an effective auto-text campaign. Let’s transform you into a multitasking pro!
What Are Quick Text Responses?
Quick text responses are automated message options that pop up when you decline a call. This simple strategy utilizes auto-reply messages to touch base with customers, even when you can’t pick up a call.
It’s a smart way to keep customers informed while acknowledging that you can’t do everything at once.
Honestly, that’s a must for busy business owners. And it’s just that personable step further than a general pre-recorded “You’ve reached my answer phone.” Quick decline messages don’t demand time from the business but equally, reassure the customer. It’s a perfect balance.
Of course, you’ll still have to do your due research: it’s worth scrolling through a guide to SMS compliance. But, generally, this approach is a great way to harness the power of a quick text.
You can manually adjust the suggested list of responses, personalizing them for you and your customer base. For instance, you could cite your hours of operation, provide an email address, or give a personalized callback timeline.
Once you learn how to schedule a text message for your business, treat this as the next step. It’s a savvy way to utilize texting for your business.
How Do You Use Quick Responses While Texting?
Understandably, you might miss a call every now and then, especially as a smaller business. Some of the biggest culprits are businesses that are understaffed, lack resources, have busy lines, or have technology gaps. Quick response text messages are the smart way to cut straight to the chase — even when you aren’t available.
So, how do you use quick responses while texting? Here are the three simple steps.
1. Find Your Quick Response Settings
This will vary depending on your phone model. On an iPhone, you should look for Phone in your settings and click the Respond with Text option. On an Android, find the More Settings choice and select Quick Responses.
You can also implement this strategy through WhatsApp and Gmail, but we’ll save that for another article.
2. Customize the Existing Options
Here’s the creative bit. You’ve got to customize the predefined message options to reflect your business better. These custom quick messages are then personal and accurate for your business.
For instance, you could adjust the “I’m busy” message. Instead, it could read: “The line is currently busy. Thanks for your patience; we’ll call you back within one hour.”
3. Select the Best Fitting Option When Rejecting an Inbound Call
Now, put that hard work to proper use. When you have to decline an inbound call, numerous auto-reply texts will appear. You can select the correct one, making a note of the necessary course of action. And voila, you’ve got happier customers.
How To Add Quick Response to Text in Android
We’ve run over the general steps above, but let’s put it into a specific context. This is how to add quick response to text in Android.
- Navigate to the settings page within your Messages app (not your phone’s general settings).
- Click the More Settings option from the drop-down menu.
- Select the Quick Responses option.
- Adjust or add your preferred messages.
Once you are set up, here’s how to add a quick response.
- When an incoming call appears, your phone will offer a list of alternative quick texts.
- You can click the plus icon on a text conversation and select the Quick Response option.
How To Edit Quick Responses Text Message
To edit a quick response text message, simply follow the steps to set up quick responses. It’s easy to arrange in four simple steps.
- Open the settings tab within whichever app you’re using for messaging (it will vary for iPhone vs. Android users).
- Select Respond with Text or More Settings and then Quick Response.
- Browse through the existing options.
- Tweak the quick responses as you see fit to edit your available options.
3 Benefits of Learning Quick Responses Text Message Marketing
Learning quick responses for text message marketing has many benefits. This is especially the case if you’re a sales rep or if running a one-person show. Here are the three main pros of this approach.
1. Calls Are the Best Lead Converters
Did you know incoming calls “convert 30% faster than online leads”? This fascinating statistic really emphasizes the harm that missing a simple phone call can do in the long term. You could be missing out on a huge chunk of lead generation.
Keep the connection hot with a quick automated message.
2. Boosts Customer Engagement
You achieve strategic customer engagement by interacting with callers to the best of your ability. Customers are more likely to continue to engage if they receive stellar communication. It’s incredible what a simple, reassuring message can do when you can’t pick up a line.
3. Limits Negative Reviews
Being difficult to reach is a one-way ticket to getting rows upon rows of bad reviews. You don’t want to be Googling how to remove bad reviews; online reviews are incredibly important and demand proactivity.
So, prevent your reputation from shattering and nip accusations of being impossible to reach in the bud.
Get Inspired: 3 Quick Response Text Message Samples
Sometimes, the best way forward is with a bit of inspiration. If you don’t know what texts to use, this is for you. Here are three quick response text message samples — feel free to copy, adjust, or treat them as simple food for thought:
- “Our business operates between the hours of 9 am and 5 pm, Monday to Friday. To request a callback within these times, text CALL with your preferred time.”
- “We are currently dealing with busy lines. We appreciate your patience and will call back within one hour.”
- “We have a small team and cannot take a call right now. We aim to provide callbacks within two hours; alternatively, you can email us at fakebusiness@gmail.com.”
FAQ
Don’t rush off yet! Let’s solidify your understanding of quick messages with these key FAQ.
What are quick text responses?
Quick text responses are automated, pre-prepared messages that provide extra information when a business can’t take a call. This could explain that the caller is ringing outside of business hours or provide another similar reason.
It is easy to set up and is a free feature on any modern mobile device. It’s definitely a worthwhile consideration for busy business owners.
What are some examples of quick text responses?
You could use a quick text response to inform a customer trying to call that it is outside your hours of operation. You could provide alternative contact methods, explain that lines are busy, or provide a callback time frame. A quick text response is reassuring.
However, it’s also action-orientated, providing a solution.
Why are quick text responses useful?
They prevent accusations of being difficult to contact, which can damage your online reputation. They also provide reassuring communication, keeping customers in the loop and touching base without demanding immediate staff involvement. It’s a savvy way to maintain engagement, trust, and sales conversion potential.
Beambox: Collecting Numbers Through WiFi
Speaking of phone calls, do you proactively collect phone numbers for SMS marketing? If not, you should be using your WiFi network for captive portal marketing.
A captive portal blocks customers from immediately accessing WiFi, instead taking them to a webpage form. This form requests their details (totally personalized by yourself), giving you the chance to collect numbers for marketing.
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At Beambox, we offer exactly this with an all-in-one WiFi marketing platform; customer data collection can be easy.
Start your Beambox free trial today to grow your contacts while investing in quick text responses!
